Terms of service

1. General Information

This website is operated by Cozybeam Shop. Throughout the site, the terms ā€œweā€, ā€œusā€, and ā€œourā€ refer to Cozybeam Shop. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Cozybeam Shop is an online store dedicated to the design, conceptualization, retail, and international distribution of personalized nightlights for kids and babies, as well as childrenā€™s lighting and decorative products via e-commerce.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

2. Eligibility and International Access

By agreeing to these Terms and Conditions, you represent that:

  • You are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your explicit consent to allow any of your minor dependents to use this site.
  • You will not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright and intellectual property laws).
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3. Product Features, Child Safety, and Personalization

At Cozybeam Shop, we pay utmost attention to the quality and safety of the materials used, understanding that our products are intended for childrenā€™s environments. However, the customer assumes full responsibility for ensuring the proper and supervised use of the nightlights.

We make every effort to display as accurately as possible the colors, finishes, and textures of our lamps. However, because the actual colors you see will depend on your deviceā€™s screen calibration, we cannot guarantee that your monitorā€™s display of any color will be completely accurate.

Since our products are engraved, manufactured, or customized on-demand (such as incorporating specific names, dates, or custom designs requested by the customer), final dimensions or wood grain/base tones may feature minor variations and natural tolerances inherent to handcrafted and custom manufacturing processes.

Material and component availability may vary. If a specific material becomes unavailable after an order is placed, we will contact you to offer an equivalent alternative or proceed with a full cancellation and refund.

4. Pricing, Currencies, and Taxes

The applicable prices are those indicated on the website at the time of order confirmation. Prices will be displayed in the corresponding currency based on regional settings or the userā€™s selection on the platform.

International Duties and Taxes:Ā Prices shown include standard applicable processing taxes. However, for international orders destined for countries outside our primary fulfillment zones (such as shipments to the US, UK, or any country worldwide),Ā the customer is the sole importer of record and is fully responsible for paying any import duties, customs clearance fees, and local taxesĀ levied by the destination countryā€™s customs authorities.

We reserve the right to modify prices at any time without prior notice, guaranteeing that such modifications will not affect orders that have already been confirmed and paid.

5. Payment Methods and Security

Payments are processed securely through trusted, top-tier third-party payment gateways (such as Stripe, PayPal, or other major processors integrated into our platform). Cozybeam Shop does not store, view, or have access to your full credit card data or confidential banking information at any time. The entire transaction takes place within strictly encrypted, secure communication environments.

6. Order Placement and Acceptance

Once you complete your order, you will receive an automatic confirmation email with your order details. This email serves as an acknowledgment that we have received your request, but it does not constitute final acceptance of the order.

We reserve the right to refuse, cancel, or limit the quantities of any order at our sole discretion for justified reasons, which include, but are not limited to:

  • Detection of potential fraudulent or high-risk transactions by our internal security systems.
  • Obvious typographical or system errors regarding the price of an item.
  • Technical impossibility of engraving or customizing the requested design.
  • Shipping and operational restrictions or carrier limitations to the destination country.

In the event that we modify or cancel an order, we will notify you via the email address provided and issue an immediate full refund using the original payment method.

7. International Shipping and Delivery Estimates

Cozybeam Shop ships worldwide. Shipping rates, fees, and country-specific restrictions will be calculated and clearly detailed during the checkout process.

Delivery timeframes displayed on the website are estimates based on average custom production/handling times and logistics transit. We cannot be held liable for delivery delays caused by:

  • Customs inspections, holds, or clearance processing in the destination country.
  • Postal strikes, severe weather events, or force majeure circumstances affecting international courier networks.
  • Incomplete, inaccurate, or missing delivery address details provided by the customer.

8. Returns, Cancellations, and Customized Products Policy

In accordance with international consumer regulations and distance selling laws,Ā the standard right of withdrawal (voluntary return for a change of mind) does not apply to custom nightlightsĀ or any other items that have been expressly manufactured, engraved, or altered under the customerā€™s specifications or clearly personalized with names or specific details. All sales of custom-made items are final.

Defective or Damaged Items in Transit:Ā Because these are delicate decorative items, if your order arrives damaged due to transport or features a manufacturing defect, you must contact us immediately (within 48 hours of receiving the package) via our official support email. You must provide clear photographic evidence of the defect as well as the original packaging. We will review your case swiftly to arrange a replacement or repair at no additional cost to you.

9. Intellectual Property

All content present on this websiteā€”including but not limited to texts, interface designs, product illustrations, logos, images, photographs, graphics, and trademarksā€”is the exclusive property of Cozybeam Shop or is used under proper licensing from its owners. Any reproduction, distribution, public communication, or transformation of any element of this site for commercial purposes without our express written consent is strictly prohibited.

By submitting or requesting a custom design, name, or text for product personalization, you warrant that you are not violating any third-party intellectual property rights and agree to hold Cozybeam Shop harmless from any third-party claims arising from its use.

10. Limitation of Liability

Cozybeam Shop does not guarantee that your use of our service will be uninterrupted, timely, or error-free. In no case shall Cozybeam Shop, our directors, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including lost profits, arising from your use of the website or any products procured using the service.

Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law. In all cases, Cozybeam Shopā€™s total aggregate liability will be strictly limited to the amount paid by the customer for the specific product that originated the claim.

11. Third-Party Links

Certain content or services available via our store may include materials from third parties or links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these external sites, and we do not warrant and will not have any liability for any third-party materials or websites.

12. Prohibited Uses of the Website

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, or local laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; or (e) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.

13. Governing Law and Dispute Resolution

For commercial entities or in the absence of mandatory local consumer protection laws to the contrary in your jurisdiction, these Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain. Both parties agree to submit to the exclusive jurisdiction of the courts of Valencia, Spain, to resolve any dispute arising from this agreement.

Consumers residing within the European Union also hold the right to submit claims through the Online Dispute Resolution platform provided by the European Commission.

14. Contact Information

Questions, claims, or inquiries about these Terms and Conditions should be sent to our international support department at our official customer service channel:

  • Cozybeam Shop
  • International Customer Support
  • Official Email:Ā support@cozybeamshop.com