Shipping policy

1. Where We Ship

We ship internationally to customers worldwide.

2. Order Processing Time

Once you place your order, our team begins the personalization and preparation process.

  • Processing Time: 1–3 business days.
  • Note: This includes engraving, quality checks, and secure packaging. Please note that we do not process or ship orders on weekends or local public holidays.

3. Shipping & Delivery Timeframes

We work with global logistics partners to ensure your order reaches you safely.

  • Estimated Shipping Time: 7–14 business days.
  • Total Estimated Delivery: You can expect your package to arrive within 10–17 business days after placing your order (processing + shipping time).

While most of our orders arrive well within this timeframe, please understand that these are estimates. Factors such as customs clearance and local courier efficiency in your country may influence final delivery dates.

4. Order Tracking

We believe in full transparency. All orders are shipped with a tracking number.

  1. Once your order has left our facility, you will receive an automated email containing your tracking link.
  2. You can use this link to check the status of your shipment at any time.
  3. If you have any trouble tracking your order, please contact us at support@cozybeamshop.com, and we will assist you.

5. Potential Delays

Although we strive to meet the estimated delivery times, occasional delays may occur due to:

  • High-demand seasons (e.g., holidays).
  • Customs processing and international border inspections.
  • Logistical incidents or severe weather conditions affecting courier networks.

If your order has not arrived within 20 business days of the shipping date, please contact us at support@cozybeamshop.com so we can investigate the status with our carrier.

6. Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided is correct and complete.

  • If a package cannot be delivered due to an incorrect address provided by the customer, we cannot issue a refund or reshipment until the package is returned to our facility by the carrier.
  • Please review your shipping details carefully before finalizing your purchase.

7. Lost or Undelivered Packages

If your tracking information indicates that your package is lost or has been marked as “delivered” but you have not received it, please contact us immediately. We will initiate an inquiry with the carrier. Depending on the outcome, we will work with you to provide:

  • A replacement at no additional cost.
  • A full refund.

8. Policy Updates

We may occasionally update this policy to reflect changes in our logistics or service improvements. Please check this page periodically to stay informed.