Política de reembolso
At Cozybeam Shop, we take pride in the quality and craftsmanship of our personalized nightlights. Because each item is custom-made specifically for your child, we have established the following policy regarding returns and refunds.
1. Custom-Made Products (Non-Returnable)
Due to the nature of our products—which are personalized with names, dates, or specific custom designs—we do not accept returns or offer refunds for “change of mind” reasons.
Once a custom order is placed and production begins, we cannot restock or resell the item. Please ensure that all personalization details (spelling, dates, and design choices) are correct before finalizing your order.
2. Damaged, Defective, or Incorrect Items
We take great care in packaging your order so it arrives safely. However, if your order arrives in any of the following conditions, we are here to help:
- Damaged in Transit: If the product arrives with physical damage due to shipping.
- Manufacturing Defect: If the lamp fails to function as intended or has a clear production flaw.
- Our Error: If the product received does not match the customization details you provided in your order (e.g., incorrect spelling if it was our error, or wrong design).
To resolve any of the above issues, we offer a 30-day warranty.
How to report an issue:
To resolve any of the above issues, you must contact us at support@cozybeamshop.com within 48 hours of delivery.
Your email must include:
- Your order number.
- Clear photographic evidence of the damage or the issue.
- A photo of the original packaging (required for shipping insurance claims).
3. Resolution Process
Once we receive your report and verify the issue:
- Replacement: In most cases, we will expedite a replacement of the exact item at no additional cost to you.
- Refund: If a replacement is not feasible, we will issue a full refund to your original payment method.
Please Note: You may be asked to dispose of the damaged item. Please do not return the damaged product to us unless explicitly instructed to do so by our support team.
4. Lost or Delayed Shipments
While we are not responsible for delays caused by customs, weather, or postal service strikes, we are committed to ensuring your order reaches you. If a shipment is confirmed as “lost” by the carrier after the standard delivery window has passed, we will work with you to provide a replacement or a resolution.
5. Contact Us
If you have any questions about this policy or need to report an issue with your order, please reach out to our team:
- Email: support@cozybeamshop.com
- Subject Line: Please use: “Issue with Order #[Your Order Number]”